Schedule an Appointment
There may be certain tests that are made available to you on the app that require an in-person visit to a lab or a facility. When you order these tests on the app, you will be also able to schedule an appointment to take this test at a nearby lab or facility. This feature will be available only if it is enabled for your ogranization.
Note: Some features shown in this guide may not appear exactly as shown - and in some cases may be deactivated - due to the features and settings for your particular account.
Tap on the Take a Test card, if it’s available on your dashboard, or tap on the navigation menu bar on the top right and then tap the Take a Test option
On the next screen, tap the Schedule Appointment appointment.
The list of all the tests available for your organization will be displayed on the next screen as shown in the sample screenshot below. Tap on the desired test.
The details of the test will be displayed on the next screen. Tap the Continue button to proceed to the next screen. Sample screenshot below.
If you are using this feature for the first time, you will be shown the below screen to access your location. If you choose Use My Location, the app will display a list of all the facilities near your zip code. You can choose Not Right Now, to manually enter a zip code and then view the facilities closer to that.
The list of locations will be displayed as follows: You will be able to view locations for drop-off.
Locations for drop-off indicate a distance from your location.
Locations are presented with the nearest distance first.
Locations are shown on the map view.
Location opening and closing times are shown.
The three closest locations are presented in the list view.
You can tap on a location to view the following details the location’s opening and closing hours, its address, contact information, and its distance from your zip code. Once you have identified the desired location, tap the Select Facility button.
Next, you will be asked to select the date and time for the appointment. After selecting the desired date and time, tap the Continue button.
You will be shown a confirmation screen with the date and time of the appointment and the address of the facility. Tap on the Continue button to navigate to the next screen.
Next, you will be taken to the checkout screen. You can pay for the test by using a credit card. Validate the details and then tap the checkbox to agree to the terms and conditions and tap the Confirm Order.
Finally, you will be shown a confirmation screen that shows the details of the appointment. You can tap on the location to view the location on the default maps app on your phone. You can also tap the Add to Calendar button to add this appointment to your phone’s calendar.