How to "Submit a Request" in Support Center
The SAFE Health Customer Support Center is your point of contact for questions, supplementary resources, and support-related issues.
Check our knowledge base for product-specific information, and then,
Create a ticket if you have not found information or a workaround for your issue.
Submit a Request
First, you will enter your valid email address which will be used as your primary method of contact in reference to this and future support requests.
Next, you will enter your phone number. (Format Example: 555-555-5555)
Next, in the “What are you inquiring about?” section, please select the option from the dropdown list that mostly aligns with the reason you're submitting a support request. If you don’t know, General Inquiry is a sufficient response.
Be sure to document the issue you’re experiencing in the provided Description box (seen in the photo above), and give as much detail as possible to help us attempt to resolve the issue.
Optionally, if you have any screenshots of an issue/error you’ve experienced in a SAFE Health platform-based system or mobile app, please upload them as an attachment to this support request! They could prove most useful in helping us diagnose the cause of an issue and provide troubleshooting assistance.
Finally, click “Submit” to submit your support request to our Customer Support Team.
You will receive ticket responses and updates in the form of emails to the email address you have provided. A Customer Support Specialist will reach out to you as soon as possible to help resolve your issue, usually within 24 hrs or less.