This guide details the process of registering a test kit that you may have purchased with Safe Health.

If you have already ordered and received a Test Kit, it can be registered by following any of the options listed below:

1. Tap the profile icon in the top right corner of the screen to access the navigation menu.

   

2. Tap Take a Test.

   

3. Tap Take a Test.

   

If a dashboard card is configured for your company, you will see a “Take a Test” card on the dashboard screen, similar to what is shown below.

1. Tap Take a Test on the Home screen.

   

2. Tap Take a Test.

   

1. After tapping the Take a Test option, the next step is to scan the QR code on the box to begin the process of registering and taking the test. You will be shown a screen, similar to the screenshot shown below. Depending on the type of test kit that you have ordered, follow the instructions provided in the test kit to locate the QR to scan then tap the Scan Code button.

   

2. You will be taken to the Scan Code screen and the camera on your mobile phone will be activated. Register the test kit by pointing the camera at the QR code. If the code is valid and unused, you will be taken to the next step. If the is invalid or has been used, please refer to the section - Errors when Scanning a QR Code - for further steps.

   

3. Registration means the test is considered to be "used" from that point forward since the serial number has been detected.

If the scan was unsuccessful, you will see one of the below error messages:

1. If the QR code of the test has already been scanned before and if you are trying to re-scan it, you will see the below error message.

   

2. If you scan an expired test, you will be shown the Test Details without being shown any error message regarding test expiration. Sample screenshot below:

   

3. If the test has been recalled:

   

4. If the QR Code is unsupported:

   

5. Errors should allow you to rescan or navigate back to the home page.

1. As a member, you want to see the option to "Contact Support" when you enter the help functionality within a test flow so that you are not asked to leave the app (i.e. to separate mail app) but can troubleshoot your issue within the app (i.el customer support messaging portal)

2. If you tap the Call Support option, you can contact the support team by phone for assistance.

3. If you tap the Email Support option, you will be directed to the Contact Support screen.

4. Select the reason for assistance from the drop down menu labeled Select Purpose and type the details of the query or problem in the Type Message Here field and then tap the Send button.

5. You’ll see a confirmation message as shown below which confirms that your message has been sent.

1. If the QR code is scanned successfully, you will see an image of the test kit along with its contents. Verify the Test kit package to confirm you have the correct kit. Tap CONTINUE to get started. Sample screenshot below.

   

Please refer to the page - Collecting Test Sample and Viewing Test Results - for the next steps.