Below are links to a few Support resources we think you'll find useful.
TIP: Bookmark/Favorite these links so you have convenient access to them.
- Known Issues
- How to Create a Case in Support Center
- Customer Support Priority Levels
- SHS Support SLAs
- SHS Core Support
- What to do if your site is inaccessible
- How to find product documentation
- How to check production system status
- SHS Observed Holidays
- Maintenance and Release Schedule: 2021
Check back periodically, as this list may expand and evolve in the future.
NOTE: For convenience, a Submit a Request button is available in the header of every knowledge base article.