Knowledge Base Overview
The importance of quality documentation cannot be overstated; equally important is a knowledge base that's intuitive to use. The purpose of this article is to highlight some of the most important features of our knowledge base.
NOTE: Our new knowledge base is built with a different back end software. While we were able to keep the same base URL (support.safehealth.me), articles will have different URLs than before. Because of this, you'll need to update bookmarks to favorite articles.
Let's start with the Home page's layout and features.
Submit a request
For convenience, the ability to submit a request is available directly from the knowledge base. See below, click the Submit a request button at the top right of the page.
Below the search field are four links:
- Training links to the SAFE Health Academy, which provides access to monthly webinars, regional in-person events, and our E-Learning portal.
- What's New provides access to product-specific articles about upcoming features in Online Community and our Communications products.
- Support takes you to the Support Resources landing page, which serves as a launching off point several Support resources.
You can search for articles from every knowledge base page.
Use the search field to pinpoint your article search to a topic of interest, such as discussions or templates. When you type your search word or phrase and press Enter, you're taken to the Search results page with a list of matching articles and a page navigation below the list.