Known Issue - Post-Upload Interest Target Group Counts
This article details a current Known Issue. When the issue is resolved, the article will be archived.
TIP: See Known Issue Descriptions & Targets for Resolution for information about how Higher Logic classifies issues and the associated target-resolution times.
NOTE: This article is for customers with the "classic" Admin interface. If you're using the New Admin Experience interface, see Known Issue - Post-Upload Interest Target Group Counts (NAE).
After a list of Subscribers has been uploaded to an Interests type Target Group, the value of the Count column either:
- does not update to reflect the new count or
- displays Not Counted.
The following steps are a proven workaround for this issue.
- Navigate to Subscribers > Target Groups.
- Locate the "issue" Target Group and hover on the menu to the left of the Target Group name.
- Click Info.
The Target Group will update with the correct count.
- Severity: Minor
- Resolution: No target timeline; may not be prioritized for resolution due to a viable workaround or limited scope of impact.
- Reference ID: XXXX