How to "Submit a Request" in Support Center
The SAFE Health Customer Support Center is your point of contact for questions, supplementary resources, and support-related issues.
- Check our knowledge base for product-specific information, and then,
- Create a ticket if you have not found information or a workaround for your issue.
Submit a Request
- You will enter your email address to be notified of this ticket being created.
- In the “Subject” box, write the issue of the ticket. For example, “Forgot My Password”
NOTE: When you enter the Subject you will receive a dropdown with Suggested Articles that may help with your issue. - In the “Description” box, give as much detail as possible to help resolve the issue.
- Optionally, select from the dropdown to specify the reason that mostly aligns with why you're submitting a request.
- Optionally, upload any attachments (such as images and activity logs) that could prove useful in diagnosing the issue.
- Click “Submit”.
You will receive ticket responses and updates in the form of emails to the email address you have provided. A Support Specialist will reach out to you as soon as possible to help resolve your issue, usually within 24 hrs or less.