- User Segments:
- Adding a User Segment
- Edit a User Segment
- Questionnaire Outcomes
- How to Setup your Questionnaire Outcomes
The Virtual consult, via the HealthCheck App, asks Employees about their health status and then provides the employees with recommended actions to take. The Administrator can determine the exact recommendations. The exact messaging and who gets which message can be modified by the Administrators to meet the needs of the specific company, their state, city, or county and any other variables they may need.
The Virtual Consult starts with a set of pre-determined questions in the “QUESTIONNAIRE OUTCOME” to assess the following states of condition: Symptomatic, Asymptomatic, Exposed, and Infected. Administrators can edit the messaging and the next steps for the Questionnaire. For example, a company could decide that on the condition of “Symptomatic”, their Employees should stay home and not get a test. For the symptom of “Exposed”, they could decide that the Employees should stay home and get a test. It’s entirely up to the Administrators to decide how they would like to handle these various outcomes. Safe Health Systems can provide independent consultation from a professional for an additional fee should they need assistance in developing the correct policies.
The Virtual Consult has two main sections: User Segments and Questionnaire Outcomes.
The User Segments allow Administrative Users to create groups for a specific set of results. The User Segments section comes pre-filled by default with the Base User Segment. This Base User Segment is the group that all Employees are added to unless another segment is created, and Employees can be added to that segment.
For instance, if you own a restaurant, you may want to create a group for “Backline” workers such as chefs and the cleaning staff, and another separate group for the “Frontline,” such as waiters.
Adding a User Segment
Step One: Add a New User Segment
To add a new User Segment, click on “ADD NEW USER SEGMENT”
Step Two: Add User Segment Details
The User Segment details include the following:
- User Segment Name
- Outcome Message
- This is the message to be displayed for each outcome (symptomatic, asymptomatic, exposed). Outcome messages can include “You don't have any symptoms; please report to work” or “You appear to have been exposed; please stay home and order a test to check for symptoms”.
- Lab Test
- Administrators can specify which lab test to order based on an outcome.
Step Three: Submit Segment
Once you have completed all the information, click “Submit” to save the Outcome Segment.
Edit a User Segment
Editing a User Segment to change the tests or messaging.
Step one: Expand the Segment
Click on the down arrow for the segment you would like to edit, which allows you to preview the User Segment details. Note that you can also delete a segment if necessary.
Step Two: Edit User Segment
Click on “EDIT” to go to the edit page and make User Segment changes as needed
Step Three: Submit Segment
Once you have completed all the information, click “SUBMIT” to save the Outcome Segment.
The first time Administrators come to the Questionnaire Outcomes page, there are no outcomes selected. The Administrative User will need to initiate the outcome creation. Consultation is available if needed.
How to Setup your Questionnaire Outcomes
Step One: Initialize Questionnaire Outcomes
Click on “INITIALIZE QUESTIONNAIRE OUTCOMES” to start the process.
Step Two: Choose an Outcome to edit
Choose an outcome to edit. Expand the outcome with the down arrow, then click “EDIT”.
Step Three: Edit Outcome Details
Enter details for the outcome. These include:
- An image/graphic for the outcome. This could be an image of a thumbs up if the Employee is asymptomatic, or an exclamation point graphic(!) if they have symptoms.
- Message/copy for the outcome:
Step Four: Save Changes
Click “SAVE CHANGES” to save the Questionnaire Outcome.