Introduction and Account Activation
Once you have downloaded the app, the app will appear on your device. Click on the icon to open the app.
The Welcome Screen will appear when you open the app, and will refresh to the introduction screens on first-time login.
When logging into the app for the first time, these Introduction Screens will appear. Please note: these screens may not match exactly to your experience: your institution may modify the messaging and images, or turn these Introduction Screens off entirely.
After viewing these screens, you will be presented with the login screen.
Step 1 : Set up your account
Enter your login information, that was provided in your welcome email: this includes your first-time login password (you will be required to change it for increased security).
Step 2 : Reset your Password
You will be asked to set your password, and agree to the Terms and Conditions.
Please follow the listed criteria for resetting your password.
Tap SUBMIT to set your new password.
Step 3 : Add Account Info
Add the required info and tap on CONTINUE to proceed to the next screen.
Step 4 : Terms & Conditions
Read & Agree to the Terms and Conditions.
Step 5 : eSignature
Digital Signatures are required in order to confirm your consent to retrieve your health records. Please add your signature. You can hit CLEAR to reset your signature and try again.
Once you are satisfied with your signature, tap DONE.
Congratulations! You have setup your account, and can now begin using the app. It is recommended that you take the symptom checker at this time.