Getting Started: Forgot Password
Please note: some features shown in this guide may not appear exactly as shown - and in some cases may be deactivated - due to the features and settings for your particular account.
You can use this feature to reset your password if you have forgotten it. To do so, please open the app & tap on “Forgot Password?“ from the sign in screen as shown below.
Step 1 : Go to Forgot Password menu
Open the app from your mobile by tapping on the app icon shown below.
Tap on “Forgot Password?“ from the sign in screen as shown below.
Step 2 : Enter your email address
Enter the email address associated with your account and tap on “CONTINUE“ button.
An email will be sent to your email address with the instructions to reset your password. Please follow the instructions to reset your password.
A verification code will be sent on your email. You need to enter the verification code along with the new password in the screen shown below.
After entering the required details, your password will be reset and you will see the screen shown below
Tap on Continue and enter your password in the login screen as shown under step 1.