Help Center allows to review, edit and add Questions.
The Question section starts with a default set of Questions that the Administrative User can revise as needed.
The options available are:
Review and edit Questions
Add new Questions
Copy all Questions
Review & Edit Current Questions
Administrative Users can edit the Questions that are displayed on Employee devices within the app. This includes editing Questions, as well as deleting Questions that are not necessary.
Step One: Open Question
To open an Question for editing, click on the down arrow for that Question. The details for the Question will appear. From there, the Administrative User can edit or delete the Question.
Click “EDIT” to open the Question for editing.
Step Two: Edit Questions
Step Three: Save Changes
Click “SAVE CHANGES” to save the edits for Employees to view via the app.
Add New Question
Click on “ADD NEW QUESTIONS” button.
A new form will open up at the bottom of the existing questions.
Add Question title, description and click on “SAVE CHANGES” button to save the new question.
Copy All Questions
Click on “COPY ALL QUESTIONS“ to copy all the Questions to clipboard. This function is only used for Tenants that have access to UAT as well as prod, and want to copy your questions from UAT to Prod when their Admin Console is pushed there. This saves a lot of copying and pasting when transferring the questions.
If copied successfully, the notification shown below will be displayed on the admin console.
You can import your own Questions by clicking on the “IMPORT QUESTIONS“ button located on the right side of the page. This is done after the questions are copied from the UAT environment, see “copy all questions” above.
After clicking on “IMPORT QUESTIONS“ button, you’ll see this dialogue box. Click “OK“ to proceed further and finish importing Questions.