Test Kit Registration, Collection and Return
This section explains how to register, collect and return the test kit.
Step 1 : Register the Test Kit
You can view the test kit status in the Test order screen. Tap on the
Step 2 : Scan the QR Code
Hold your camera over the barcode or QR Code on your test kit to scan.
Step 3 : Confirm the Test kit
View the Test kit package to confirm you have the correct kit. In some cases, it may not match exactly the image due to changes in package design. If you have any questions, please reach out to your institution to confirm that you have the correct kit before proceeding. Once you have confirmed that you have the correct kit, tap “Continue“ to go to the next step.
Step 4 : Get Started
Depending on the type of kit you are using, there may be a time limit for taking the test and returning it for proper testing. Please be sure to work within those time frames to ensure that your test is valid. The specific time frames for your test will be provided in the app and in the accompanying printed documentation, and may not match the screens shown below.
Depending on the test and your institution, you may have the ability to drop off the test at a shipping service, or have it picked up at your location. The shipping options will vary based on the test and your institution.
If you are taking the test on the weekend, please note any times/days your shipping company may be closed to avoid any shipping delays.
After reviewing any instructions, agree to the guidelines and tap “GET STARTED NOW“.
Step 5 : Collection Instructions
Please read the collection instructions and make sure that the test sample is prepared as per the instructions. Your instructions will vary, depending on the exact test you are taking. Please follow the instructions carefully to ensure the test is taken correctly.
You can search from the list of drop off locations.
Once you have found the location where you want to drop off the test kit, tap on “SELECT THIS LOCATION“
Details about the shipper address and contact information will be displayed.
Step 8 : Confirm the Drop off
Confirm the drop off details and tap CONTINUE.
You will be requested to drop off your test kit at your chosen location within 24 hours.
Step 9 : View the Drop off
You can view the drop off schedule on your home screen. Click on the notice to see details.
Drop off location & business hours are shown.
Step 10 : Test Pick up: Confirm the Address
In the event that you are having the test picked up, review and confirm the address for pick up and tap CONTINUE. You can also update the address if needed.
Confirm the address and tap USE THIS ADDRESS.
Step 11 : Schedule Pickup
Schedule pickup of the test sample using the calendar.
After scheduling, check the details and tap CONTINUE.
After the confirmation, you will see a notification message confirming the pickup location.
Step 12 : View the Pickup Schedule
You can view the pickup schedule on your home screen. Click on the notice to see more details.
The status of the pickup & test details will be shown on the Test Order Screen.