Getting Started: Introduction, Sign Up and Account Activation

This guide is an overview of the steps and instructions needed to help you get your HealthCheck account set up. Here you will learn how and where to download the app, how to set up your account, password, add account information, and how to set your account security passcodes.

Note: Some features shown in this guide may not appear exactly as shown - and in some cases may be deactivated - due to the features and settings for your particular account.

Download the HealthCheck App from the App store. Currently, the app is available for iOS. An Android version of the app is scheduled for a later release.

To download the iOS app on your iOS device, tap here or scan the QR Code below.
To download the Android app on your Android device, tap here or scan the QR Code below.

Once you have downloaded the app, click on the below icon to open the app.

When you open the app, the “WELCOME” screen will appear. You will then be taken to the introduction screen for a first-time login.

When logging into the app for the first time, introduction screens similar to the ones below may appear.

NOTE: These screens may not match exactly to your experience: your institution may modify the messaging and images, or turn them off entirely.

After viewing the introduction screens, tap GET STARTED which will take you to the login screen.

Step 1: Setting up your account

Enter the login information that was provided to you in the welcome email: this will include your first-time login password (you will be required to change the password for increased security).

Step 2: Set up your Password

You will be asked to set your password, and agree to the Terms and Conditions.

Please follow the listed criteria for resetting your password.

Tap Sign Up after adding the required details.

Step 3: Add Account Info

Add the required info and click CONTINUE to proceed on the next screen. Please note that required fields vary based on companies' settings.

Step 4: Set Up Passcode

To Set up your passcode, you are required to enter a 4 digit code.

Re-enter your passcode.

After re-entering the passcode, you will be redirected to the home screen.

Congratulations! You have set up your account and can now begin using the app. It is recommended that you take the Symptom Checker at this time.