Glossary of Terms
An Account Administrator oversees multiple Tenants in a Multi-Tenant Account. They have the ability to create and update tenants, as well as set the default values for some items in the tenants.
(see Multi-tenant Account for more information)
A set of consoles used to manage the platform, accounts, and tenants. We create separate Admin Sections for each of our tenants. This is a dedicated, URL-specific website that allows you, as the Admin for your company, to control the settings, messaging and users in your specific instance of the admin console.
The process to prove the identity of the service or user.
Medical billing for services, including billing insurance providers and Medicaid or Medicare.
Billing codes are used to identify conditions, diagnoses, and services performed.
A person that uses the App to check their own health AND to check-in Members using the Passport Scanner function. A Health Checker is an Employee who has access to additional features in the HealthCheck mobile app to assist with Member validation. Health Checkers have access only to their own Personal Health Information, via the app (no access to other Members' health information). They do not have access to the Administrative Console.
Checker mode allows the checker to scan the QR code of the employee trying to enter the company premises to make sure that their status in the app is verified.
Requests for payment that you or your health care provider submits to your health insurer when you get items or services.
Lab locations where Patients prescribed testing can go to have their samples collected, including but not limited to Quest PSCs. Collection Sites are displayed ONLY when the Member is a Patient – e.g. SAFE is prescribing the test.
The process of ensuring that procedures and standards meet established compliance criteria.
Your health insurance coverage start date—is also called your plan's “effective date”
Covid-19 Custom Lab Test
A custom lab test to detect the presence of Covid-19 in an individual.
A “Diagnostic Assessment” refers to a service order type whereby the provider manually interprets diagnostic reports as positive, negative, or equivocal
A suite of services including Machine Learning, Image Assessment, SageMaker Services, and TensorFlow Deep Learning Inference engine.
A secure email messaging source that is used in healthcare for direct messages between providers.
Also known as "Coverage Date" —The effective date is the date your insurance coverage starts and will begin covering services.
Electronic Health Record (EHR)
EHR is a record of patient and population data stored in a common format to allow interoperability.
The contact information of a user-appointed person who should be contacted in case of emergency.
An Admin User who does NOT have access to a member's Personal Health Information (PHI), but who does have access to the admin console for a tenant.
Testing Facilities that offer free or low-cost testing to uninsured or underinsured Members
This number is also known as an Employer Group number as it pertains to your employer's health insurance plan. This number is primarily found on the front of an insurance ID card.
A Health Administrator is the first account set up for your company in the system. This user has top-level access and can create all levels of users; including additional Health Administrators. A Health Administrator has access to all the administrative controls, as well as access to Member Personal Health Information. This information includes Member information such as assessment results and test results.
A “Health Record” refers to a patient’s medical history and background. It can include details of medical conditions and treatments, medicine details, allergies, and test or scan results, all in one place.
“Health Services” refers to in-app consultation service types (STD Exam, COVID-19 Symptom Checker, ED, Cold, and Flu) available to members. Eventually, some of those options will be made available in a marketplace where tenant owners can curate them into their tenants to be made available to their end-users.
HealthBot is an in-app feature that allows you to chat with our bot to help answer your questions regarding your health as it pertains to test results in the HealthCheck app.
The HealthCheck app is a consumer version of the mobile app that allows symptom checking and the ability for users to order test kits.
A Small/Medium Business (SMB) version of HealthCheck that connects to a specific employer tenant within the HealthCheck Multi-Tenant Account.
“HealthKit” refers to the function that enabled members to sync their Apple HealthKit (Apple in turn retrieves the record from various other connected hospitals). As Apple continuously pushes data if there is any update on the Patient record, this view will provide the initial sync up time stamp and last updated timestamp as well.
In this section of the app, FAQs are displayed here and members will be able to find answers to frequently asked questions.
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient's consent or knowledge.
Each person covered by a health insurance plan has a unique ID number that allows healthcare providers and their staff to verify coverage and arrange payment for services. It’s also the number health insurers use to look up specific members and answer questions about claims and benefits. This number is always on the front of the card. Not to be confused with a Group Number.
A person that uses only the app (no admin access) to check and assess their health.
“Member App” refers to the iOS/Android App where Members interface with the Platform, providing a secure, HIPAA compliant environment to communicate with Providers via voice, video, and text, and access content, provider profiles, and discussion boards.
Accounts can be set up as Multi-tenant, or Single Tenant accounts, depending on if there is a parent company with oversight of a group of companies. If there is a parent company, these will typically be set up as Multi-tenant accounts, which will allow the parent company to administer some settings on the Tenants under their control. A multi-tenant account (MTA) must have its own mobile app.
National Provider Identifier — a unique identification number issued to health care providers in the United States by the Centers for Medicare and Medicaid Services (CMS).
Order a Test Kit
This is an in-app feature that will allow users to go through the process of ordering a test kit from the lab if they don't already have a test kit.
A special, user-created passcode that can be created and used to access or log into the app.
Health insurance companies offering coverage in one or more states
The name of the health plan offered by the insurance company.
A policyholder is a person who owns the insurance policy. As a policyholder, you are the one who purchased the policy and can make adjustments to it. Policyholders are also responsible for making sure their premiums get paid.
A provider that (i) SAFE has verified is a quality provider of health-related care, (ii) a patient record interface is established, and (iii) patients testing positive are referred for care
Protected Health Information / Personal Health Information / PHI
PHI stands for Protected Health Information. This is medical information that falls under HIPAA protections.
A physician, licensed in at least one state, who performs patient consultations, requisitions diagnostic testing, handles billing, and provides treatment to patients that test positive for an infection.
A HealthCheck app that is used by healthcare providers to review patient records, prescribe medicines, and complete an encounter.
A hospital or physician group that operates as a single entity, generally sharing resources and vendors, including an EMR platform and lab partner.
Public Health Reporting
Services that are used to report public health results to local, state, and national health departments.
“Rapid Tests” refers to disposable LFIA test cassettes where results are scanned by the user, processed by the scan assessment engine, and returned to the user within minutes.
“Record Request” refers to manual requests sent to a member’s provider at their request if all other electronic workflows fail whereby an email, Direct Message, and/or fax is sent to an external Provider where they received care or diagnostic testing.
A section in the application that lists medical resources, such as articles and videos.
A root admin is, usually, the first Admin user created for an organization at the Enterprise level, and is the primary point of contact for the account.
SAFE Member (or “Member”)
End-user who has created an account on the SAFE Platform either through the SAFE App or web portal who has verified their device and email.
SAFE Patient (or “Patient”)
SAFE Member whose identity has been verified using KBA and either existing patient record matched/bound or new patient record created on the Quest Platform.
Providers and Testing Facilities that have been confirmed to provide the SAFE Sexual Health Panel and interface with the SAFE Platform in a manner that enables seamless, real-time retrieval of patient testing results.
A collection of systems that support the SAFE membership service, including the HealthCheck App, web portal, EHR, Physician App, Provider Directory, and Communication Hub, to name a few.
The process to allow anonymous sharing of COVID status.
A “Service Order” refers to the assignment of an encounter where a provider interacts with a member providing billable services.
Single Tenant Account
An account that consists of only one tenant. Accounts can be set up as Multi-tenant, or Single Tenant accounts, depending on if there is a parent company with oversight of a group of companies.
Button to start with virtual consult or symptom checker
A “Telehealth Consult” refers to a service order type whereby the provider interacts with a member via voice/video calls accepted on the fly like an Uber driver accepts a ride (incoming) or selects from the queue (outgoing).
A “Telehealth Services” refers to voice and video conferencing between providers and members using WebRTC (currently Vonage/OpenTok), which can be ‘outgoing’ when initiated by a provider through the provider app or ‘incoming’ when initiated by a member.
A company that is using the SAFE Platform to manage their members/employees/students, etc.
Terms and Conditions
A section in the application that lists the legal agreements for users of the application.
This is a section in the HealthCheck app that allows you to view Test Results and other related information. Test Information allows you to keep track of the tests you have taken and other important information like Scheduled Appointments and any Test Kits that are ordered.
“Test Kits” refers to tests where the end-user self collects and sends the specimens back to a lab for processing.
A patient service center that collects specimens to be tested to gather and assess test results.
Services created to exchange data with laboratories and other 3rd party applications.
Touch ID/Face ID
Facial recognition software on a mobile device that, when activated, can be registered and used to log into a mobile app.
Any person with an account on the Platform, which can be either a Visitor, Member, Patient, or an Admin. There are grid lists for each User type accessible from the side navigation menu, which links to existing User Profile pages or creates a new user account.
Automatic delivery of a variable result questionnaire used to gather information in regard to using a test kit.