Take a Test: Ordering Test Kits
This guide is an overview of how to order a Test Kit from within your HealthCheck account. This section includes steps to add your credit card or insurance information, locate your insurance provider, and complete and confirm your order. Step-by-step instructions can be found below.
Note: Some features shown in this guide may not appear exactly as shown - and in some cases may be deactivated - due to the features and settings for your particular account.
Refer to the following subsections:
Order Test Kit
Tap Take a Test.
Tap Order a Test Kit.
If you have not yet configured insurance, you will be directed to do so.
If your insurance was entered, but has now expired, you will be prompted for an update.
When you proceed to the tests list, the list of available tests will vary based upon availability, and whether your profile is affiliated with an organization that offers more than the standard tests we facilitate. You may not see the same tests shown in the example below.
If you only have one test type available in your Tenant, the app will skip directly to the product detail screen.
Note: if your HealthCheck profile is affiliated with a participating organization that covers the full cost of the tests, the price of the test kits will not be displayed. If your organization provides a credit, it will be displayed in a blue banner at the top of the Order a Test screen.
After tapping on the desired test, the details of the test kit will be displayed. Tap Add to Cart to select the test, and View Cart to proceed to the next screen.
Note: immediately above the Add to Cart button is a Quantity control that allows you to add more than one test at a time.
Note : As a member, you want to have your user experience managed in the shopping cart based on your available employee benefits, so that you do not try to purchase tests that are not available to you. You can avail this benefit if this feature is enabled by the administrator.
View the cart to confirm. Use the quantity control to change the number of tests ordered, if desired, and tap Checkout to pay.
Enter/Edit your Shipping Address, and your Payment Method.
Select a shipping method.
If you select DoorDash as your shipping method, it is customary to provide the driver a tip.
You must check I agree to the Terms and Conditions in order to press Confirm Order and complete the transaction.
Tap CONFIRM ORDER to confirm the test kit order.
A confirmation message is shown on the screen below.
Enter Insurance Information
Step 1: Add Insurance Provider Information
Select how you would like to add your insurance info. You can either choose Scan Insurance ID Card to automatically enter your insurance info or Find Your Insurance Provider from our database.
If you select Scan Insurance Card, follow the steps below.
If you select Find your Insurance Provider, skip to Step 6.
Step 2: Scan Insurance Card
When selecting the Scan Insurance ID Card option, you will be redirected to the screen shown below so that you can first select your insurance provider from our database.
After selecting the insurance provider from the list, you will have to scan your document to add the insurance provider. Scan the document in order to provide insurance-related Information.
Place the document in the highlighted section so that the card picture can be scanned.
Step 3: Verify the Quality
Verify the quality. If the scanned quality is good then tap LOOKS GOOD. Otherwise, tap RETAKE.
Next, capture the back of the card. Tap OK to proceed.
Step 4: Looks Good
Tap LOOKS GOOD to process the scan and upload the image (or tap RETAKE to redo the capture). If you tap Retake, it will ask you to scan the document again.
If you tap on Looks Good, it will start scanning the card and the screen shown below will show up.
Insurance is added
Scanned info of the Insurance Provider will be auto-filled in the form.
Eligibility will be verified.
Note: If you check I am not the policy holder, Continue will lead to another screen where you must enter information on the policy holder, including your relationship to them.
Insurance providers will be added once verified.
You will see following screen if your insurance eligibility fails
Step 5: Find your Insurance Provider
If you selected “Find your Insurance Provider“ from the screen shown in Step 1, you will be redirected to the screen shown below. Find and select your Insurance Provider in order to proceed.
Select your insurance provider from the list. You can type part or all of the insurance provider’s name in the search field to narrow down the search and show you the provider you’re looking for.
After selecting the provider, add or edit the required info in the form shown below.
Step 6: Verify Eligibility
Insurance provider Eligibility will be verified.
Once verified, the insurance provider will be successfully added.
The following message will be shown in case of failure. If so, correct the issue(s) and resubmit the form.
In case of failure to submit the form, you will be required to resubmit by fixing the mentioned error.
Step 7: Checkout
Check out your account with the provided details. Double-check the Order Details and Insurance to make sure that info is correct, and add your Shipping Address.
Shipping Details – add/update the shipping address and method.
Payment Details – confirm the payment method and billing address.
Order Details/Summary – confirm the order is correct.
If you tap on the Close button (X) located on the top left side of the screen, a prompt message will appear as shown in the screenshot below:
The Order Details screen shows the order you made. Review the order in the Test Kit Type section, and then tap CONTINUE.
The Confirm Insurance screen shows the insurance provider that you have selected. You can edit the information and then tap UPDATE, or – if the given information is correct – tap on LOOKS GOOD.
The Shipping Address screen allows you to add/update your shipping/billing address. Make any necessary changes, and then tap CONTINUE.
Confirm the Order
In this section you will add a payment method, apply a coupon code (if you have one), and confirm the order.
Select Payment Method.
Select any of the options to apply insurance or a credit card.
Enter the card information, and then tap SAVE CARD.
You will be able to select a default credit card, or delete any of the cards.
You can also delete the card.
Tap Coupon Code to add a coupon code, if you have one. Tap CONFIRM ORDER to complete the transaction.
If ApplePay was selected as the Payment Method, you will see a pop-up similar to the one below:
The system will start to process the order and you will see a notification once the order is successfully placed. Tap VIEW ORDER RECEIPT to see the receipt of your order.
Note: a confirmation email is sent when the order is completed.
Click on the printer icon on the top left of the order details page to view the receipt.
Below is a sample order receipt.